Last updated: 1 November 2025

Thank you for shopping with The Quirky Gift Co.. Below you’ll find details about how we handle shipping and delivery for orders placed through www.thequirkygiftco.com.

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1. Processing Time

All of our items are handmade to order.

• Personalised and custom products require production time before dispatch.

• Standard processing times vary depending on the item and order volume, and are shown on each product page where possible.

• You will receive a confirmation email once your order has been shipped.

If your order contains multiple items, they may be dispatched together once all items are complete.

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2. Shipping Rates

Shipping costs are calculated at checkout based on order weight, size, and destination.

• All shipping prices are subject to change without notice.

• The most accurate and up-to-date rates will always be shown during checkout before payment is confirmed.

• Occasionally, promotional or free delivery offers may apply — these will be clearly stated on the product page or during checkout.

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3. Delivery Estimates

Estimated delivery times are provided at checkout and vary depending on your location and selected shipping method.
Please note:

• Delivery times are estimates only and cannot be guaranteed.

• Delays may occur due to factors outside our control, such as postal strikes, weather conditions, or customs checks.

Once an order has been handed over to the carrier, we are not responsible for delays or loss caused by the shipping provider.

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4. UK Shipping

We dispatch all UK orders via trusted postal and courier services. Tracking details will be provided where applicable.
Please ensure your delivery address is entered correctly — The Quirky Gift Co. cannot replace or refund items lost due to incorrect address information.

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5. International Shipping

We offer worldwide shipping on most products. International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.
These charges are the responsibility of the buyer and are not included in our product or shipping prices.

International delivery times vary depending on destination and local postal services.

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6. Lost or Missing Parcels

If your parcel has not arrived within the estimated timeframe:

1. Please check the tracking information (if provided).

2. Confirm that your delivery address is correct.

3. Contact your local delivery office or courier for assistance.

If your parcel is marked as delivered but has not been received, please reach out to the courier directly. We cannot refund or replace items once marked as delivered by the shipping provider.

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7. Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the issue.
We will arrange a replacement or refund in line with our Refund Policy.

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8. Changes to This Policy

We reserve the right to update or modify this Shipping Information at any time.
Any changes will take effect immediately upon being posted to www.thequirkygiftco.com.

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9. Contact Us

For any shipping-related questions, please contact us at:
📧 hello@thequirkygiftco.com
🌐 www.thequirkygiftco.com