Last updated: 1 November 2025

Welcome to The Quirky Gift Co. (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website www.thequirkygiftco.com (the “Site”) and the purchase of our products. By accessing or using the Site, you agree to be bound by these Terms. Please read them carefully before placing an order.

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1. About Us

The Site is operated by The Quirky Gift Co.
Email: hello@thequirkygiftco.com
Website: www.thequirkygiftco.com

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2. Our Products

We specialise in custom and personalised gifts. Each item is made to order based on your specifications. Product descriptions, images, and details are provided as accurately as possible, but small variations in colour, material, or finish may occur due to the handmade nature of our items.

We reserve the right to modify or discontinue any product at any time without notice.

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3. Orders and Payment

When you place an order through our Site, you agree that:

• All information provided is accurate and complete.

• You are authorised to use the payment method provided.

• You accept full responsibility for the purchase once payment is completed.

We process payments securely through Shopify’s checkout system. Prices are shown in GBP (£) and include VAT where applicable.

We reserve the right to refuse or cancel any order if we suspect fraud or unauthorised activity.

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4. Personalised and Custom Orders

As our products are often custom-made or personalised to your request, please ensure all details (names, dates, spellings, design choices, etc.) are correct before completing your order.
We cannot make changes or offer refunds for errors provided by the customer once production has started.

If we make a mistake in personalisation or the product arrives damaged or defective, we will replace or refund it promptly — see our Refund Policy for details.

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5. Shipping and Delivery

We ship orders via reliable postal or courier services. Estimated delivery times are provided at checkout, but delays outside our control (postal strikes, weather, customs, etc.) may occasionally occur.

Delivery is considered complete once the parcel is marked as delivered by the carrier. Please ensure your shipping address is entered correctly; we cannot replace items lost due to incorrect addresses provided at checkout.

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6. Intellectual Property

All designs, product images, logos, and text on www.thequirkygiftco.com are the intellectual property of The Quirky Gift Co.
You may not reproduce, copy, distribute, or use any content from the Site without our written consent.

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7. Limitation of Liability

To the fullest extent permitted by law, The Quirky Gift Co. will not be liable for:

• Any indirect or consequential loss;

• Loss resulting from incorrect personalisation details provided by you;

• Delays caused by third-party couriers or postal services.

Our total liability for any claim related to a purchase will not exceed the total amount paid for that order.

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8. Privacy

We take your privacy seriously. Please refer to our Privacy Policy for full details on how your data is collected and used.

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9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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10. Contact

For questions about these Terms, please contact us at:
📧 hello@thequirkygiftco.com
🌐 www.thequirkygiftco.com